FAQs
Product Usage
Which models are available?
Rafiki (Commuter): Ideal for daily urban travel
Kifaru (Allrounder): A versatile option for both city commuting and light off-road adventures
Ngamia (Cargo Bike): Designed for transporting bulky loads.
General Product Information
Which models are available?
We currently offer the following models in our AfricroozE series:
Ngamia (Cargo Bike): Designed for transporting bulky loads.
Rafiki (Commuter): Ideal for daily urban travel
Kifaru (Allrounder): A versatile option for both city commuting and light off-road adventures
What is the range of the e-bike on a single charge?
Our e-bike is engineered to offer a range of up to 100 kilometres on a full charge with two batteries. Actual range may vary based on the load, terrain, and assist mode.
How long does it take to fully charge the battery?
The battery typically takes about 6 hours to fully charge with the supplied charger. Charging times may vary slightly.
What is the top speed of the e-bike?
Our e-bike can reach a maximum speed of approximately 32 km/h on its highest assist setting
What assist modes are available?
The AfricroozE comes with five assist modes, allowing you to adjust the level of pedal assistance according to your riding conditions and personal preference.
Technical Specifications
What motor power does the e-bike have?
Kifaru and Ngamia are powered by a 500-watt motor. Rafiki is powered by a 350-watt motor
Whats the capacity of the battery?
The battery is a 48V battery.
How much weight can it carry? Is it easy to ride?
Yes, despite the weight it is easy to ride and manoeuvre, due to the support provided by the motor.
Financing Options & Purchase Details
What financing options are available?
We offer financing through our partnership with Stanbic Bank. Pre-financing is available for SACCOs and businesses—allowing customers to pay off the bike (typically within one year) directly to Stanbic.
Additionally, a pre-financing partnership with Vision Fund is under development.
Can I purchase the AfricroozE with a one-off payment?
Yes, you have the option to buy the AfricroozE in a single payment. Purchases can be made directly from us in Jinja or through our partners e.g. Ngalo Cycles in Kampala—more partners coming soon.
Prices for the upcoming container are:
Ngamia: 5.5M
Rafiki: 3.7M UGX
Kifaru: 4.4M
Why is the AfricroozE priced as a premium product?
Given the high quality of our bikes, we refer to them as “investments in long-term utility products.” Benefits include:
Lower total cost of ownership compared to other vehicles (including motorcycles) due to reduced repair needs and no fuelling costs
Double the warranty compared to standard offerings
Availability
When will the new fleet be available?
The new fleet of AfricroozE bikes is expected to arrive and be available by late March to early April. Please check our website or contact us for any updates.
Product Upgrades & Improvements
What are the improvements of the AfricroozE 2.0 Commuter compared to the original version?
The AfricroozE 2.0 has been significantly enhanced for better performance and comfort:
Better brakes for enhanced stopping power
Stronger Motor: Upgraded to 500W (previously 280W) for improved power
Enhanced Battery Performance: More powerful battery with an option for a second battery holder
Improved Tyres: Wider and more stable for better grip
Upgraded Quality Components:
Front suspension fork (replacing the previous rigid fork)
Maintenance & Warranty
What warranty is provided with the AfricroozE?
We offer a comprehensive warranty for 2 years
What regular maintenance does the e-bike require?
To ensure optimal performance, we recommend routine maintenance including:
Keeping the bike clean
Checking tire pressure
Inspecting brakes
Lubricating the chain
Are spare parts and service readily available?
Yes, spare parts are available through our authorized service centers.
Purchase, Delivery & Service
Why does the AfricroozE seem so expensive compared to other bicycles?
Unlike traditional bikes that rely solely on human power, our e-bike features a high-powered motor. This assistance makes climbing hills, covering longer distances, and riding on challenging terrain much easier, reducing physical strain and fatigue.
What add-ons and accessories are available?
We offer a variety of add-ons to enhance your riding experience, including:
Carrier adjustments e.g. delivery box
Additional battery packs for extended range
Where can I get the AfricroozE?
You can purchase the AfricroozE directly from our headquarters in Jinja or through our partners such as Ngalo Cycles in Kampala.
Can you deliver the bike?
Yes, we offer delivery options. Please note it will come with a fee. Delivery availability and fees may vary depending on your location.
Where can I get maintenance and repairs?
Maintenance and repair services are available at our authorized service centers.